ActivIdentity Product Support Lifecycle

ActivIdentity will provide support for all software from the full support, start date.
Once a product has been withdrawn from market, the maintenance coverage will continue to be available from the limited support, start date.
We will notify our customers at contract renewal of any maintenance price changes or support level changes. We will formally notify all maintenance-paying customers of end of support dates.

• Full support: Phone and online support. Hot fixes are created when needed
• Limited support: Phone and online support. Hot fixes are created only for critical security issues
• End of support: No patches or hotfixes, no further phone or online support

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